Delays, cancellations, lost luggage: such problems plagued passengers again this year.
The industry is expecting a difficult summer – and the responsible body thousands of complaints. "It is to be expected that there will be irregularities again in the 2019 summer flight schedule, which will give the arbitration board a lot of work," heinz klewe, the managing director of the arbitration board for public passenger transport (sop), told the deutsche presse agency.
Lufthansa wants to prevent a repeat of last year’s chaos summer with additional employees, aircraft and spare parts. Before the hamburger air traffic summit on thursday (28. March) europe’s major aviation group sees itself well positioned. Board member detlef kayser, however, has demands to make of the airport, the air traffic control organizations and, last but not least, the politicians.